Here is one of my experiences of Network Solutions I posted a while back...
Network Solutions.... The absolute worst experience I have ever had, I am trying to move a domain out and I feel like I almost being hijacked by them.
First of all Network Solutions is a Web.com company so both of them get triple thumbs down from me.
Bought a domain at NameJet (shame on you for even dealing with Network Solutions) and the domain went to Network Solutions for me to pick up. Immediately when I got there I was asked to make an account and the upsells were insane. You think Godaddy has a convoluted outdated control panel? Try Network Solutions, everything there is made so you need as many key clicks as possible so they can up sell you. The emails are crazy, I had to mark them as spam. You need this, you need that, you need to do this to get your account. While you are at it can we sell you that. My god it never ends, I have NEVER been so spammed in all my life.
Now the fun part....
I try to transfer out and I get all emails except the one needed to transfer, I tear my hair out. Eventually I get it and the receiving registrar says wrong transfer code (I cut and pasted it). That was the third transfer attempt. Back to the hated control panel I go and I say that lightly because you cannot call it a control panel, you can only call it the up sell from hell, they make you click everywhere. I tried to add another email address and more key clicks. Have you tried to add and admin or tech contact to your domain? Well you need to create more accounts and give them permission so Network Solutions can spam the hell out of those contacts. I am the same person, no other accounts.... oh what the hell, I give up. Give me my damn domain, no more emails, no more upsells, no more questions!!! Just PLEASE give me my domain!!!!
Now the not so fun..... I dig and I dig and I dig and finally I get to the transfer code part. Now guess what!! They won't give it to me, I have to fill out a form and they ask me why oh why do I want to transfer. Please answer all our questions before we can give you the code. After I do all that crap they say if I am approved they MAY email me the code within 3 days. What!!!! Seriously? 3 days!!!! You're shitting me right? Holy crap, I feel like I have to ask permission from my teacher and he tells me I can only get what I need if I have been a good boy.
Are they a hijacker? - Well probably not.
Do I feel like they are hijacking me? - Hell yes...
The saga continues, the transfer out from hell needs to be initiated a fourth time and I have to wait 3 days for my transfer code. (If they approve me that is)
The receiving registrar is shaking their head, I have NEVER had so many emails back and fourth to try and transfer a domain. If anyone ever says I have to put a domain at Network Solutions or a web.com company I will pass on the sale and run like hell.
So.... How was your day?
PS. This is a story of my personal experience at Network Solutions and is not intended to solicit other domainers away from them, it is based on my personal poor poor experience with this company