Topic: Emails & spam filtering
Anyone ever have issues with email - wondering if their messages were ever read?
I get a steady stream of inquiries via web contact forms. The forms send me an email, with the sender email address specified as the email address filled in from the contact form. This way when I hit reply, it goes directly to the proper email address.
So I respond and then often get no response back. Of course I expect its mostly people who see the price is above their expectations or are tire kickers and don't want to make an initial offer, so they never respond. I get that. But sometimes I wonder if messages are being filtered by spam filters and never read.
Case in point: I got an automated email from someone's mail server/spam filter saying the following:
To: ---- --------
Subject: Re: -----
Sent: November 23, 2020 12:21:36 AM (UTC-05:00) Eastern Time (US & Canada)
was deleted without being read on April 8, 2021 10:13:44 PM (UTC-05:00) Eastern Time (US & Canada).
I'm not even sure how that can happen, obviously the average deleted email doesn't send out a warning to the sender. So it seems as if his mail server quarantined the message, and auto-deleted it after some period of time. But thankfully it bounced the message to me that it hadn't been read.
So I email the guy again - this time he gets it and immediately wants to talk on the phone. A few minutes later I've got a $5650 sale.
Clearly he _wanted_ to read that message, was even expecting a reply - but somehow it got missed back in November. Thankfully the server emailed me the warning that it was deleted without being read (which frankly I've never seen before). Anyone ever seen that before?
So I try to remember to follow up on inquiries that haven't been responded to every few weeks. I'm saying, "if not interested, let me know and I'll mark this inquiry closed" just as a way to close off that lead, and I'm hoping that they don't want me to keep nagging them so they take the two seconds to reply with a "not interested". While that has certainly helped, still, I don't seem to get replies to many of those either.
I've checked my outgoing messages against spam filters and they seem to be clean. My mail server isn't blacklisted either. So it is a bit frustrating to wonder if my replies are even being read 100% of the time.
I'm considering adding in an automatic email validation step - you know where you get the email and click the link to validate the email before the system sends me the actual inquiry. This way I know they've clicked the link. During that step I can also tell them to add me to their contacts so my reply is sure to be received.
Anyone else have any thoughts or experiences with this issue?