SUPPORT MyID - TBR Support Topic (2.Viewing)

DJSOR said:

the domain never showed in the auctions section. so how will know if the domain went to auction?

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Again, as I stated above, if you choose to do business with MyID then you will require the patience of Job. That auction notice you quoted has not been relevant in years, as MyID runs auctions whenever they choose, covering multiple weeks, and at varying durations.

There is no other answer I can give you and the last update I received from MyID covered a 5-week period and I am still waiting on the invoice.

I received the invoice. Thank you all for taking the time to reply.

DJSOR said:

I received the invoice.

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And now the long wait to actually get your payment applied and the domain(s) put into your account.

In a nutshell, where's what it's like dealing with MyID:

From the look of things, I should finally be closing the books and listing all my TBR wins from 'April 1 to Present' sometime in early-June... hopefully. Do the math on that one.

On the positive side, some of these domains will already be past their 60-day waiting period.

I received an invoice for a domain won in April that I already paid for. Incredible.

Artashes said:

I received an invoice for a domain won in April that I already paid for. Incredible.

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1) Paid but not processed, right?
2) A new invoice, making two invoices for the same domain, or just a reprint of the original?

Someone was definitely asleep at the wheel over at MyID for the past 1.5-2 months.

DomainRecap said:

1) Paid but not processed, right?
2) A new invoice, making two invoices for the same domain, or just a reprint of the original?

Someone was definitely asleep at the wheel over at MyID for the past 1.5-2 months.

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TBR drop date April 22.
Successful confirmation was received on April 27.
Invoice received April 27.
Invoice paid via e-transfer May 2.
Invoice reminder: May 20.
I reached out, but have not heard back year.

I think April 27 was the week where a lot of stuff (auto-generated reports/$60 invoices) got fixed, but I didn't outright win anything that week or the two weeks after. All my stuff is ancient and while I have received the invoices and have paid, everything was really late. I think my old auction invoices were only received on May 20, as these are all manually created, and often have errors.

I am really trying to be patient, but I must admit this potential 2-month delay is beginning to bother me, especially because it's holding up 2 months of TBR marketplace listings. I once closed up before MyID had processed my payments, and sure enough I forgot to add those MyID domains in and they went unlisted for a year - never again, even if I have to wait forever.




P.S. At least it was an invoice reminder, not a second invoice, which would screw things up even worse.

DomainRecap said:

P.S. At least it was an invoice reminder, not a second invoice, which would screw things up even worse.

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Oh no-no, it was a full on invoice all over again. I just called it a reminder, as if it wasn't paid initially.

Artashes said:

Oh no-no, it was a full on invoice all over again

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I meant a second invoice with a new invoice number (not sending the same invoice twice), and I really hope it isn't that.

Here is the 'MyID Experience' distilled down to a single meme image:

At this point, I'm wondering whether we can do something collectively to take away the right for MyID to process TBR orders. It has been a week since I've been trying to reach them to explain that I paid an invoice from weeks ago. The domain is still not added to my account and I don't even know if there is a risk of losing it.

Artashes said:

At this point, I'm wondering whether we can do something collectively to take away the right for MyID to process TBR orders. It has been a week since I've been trying to reach them to explain that I paid an invoice from weeks ago. The domain is still not added to my account and I don't even know if there is a risk of losing it.

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I don't think there is any risk of losing the domain, as I've used MyID (on and off) for a while now and I eventually I got all my domains. They are slow as dirt and response times to support emails are sporadic, but I've never been ripped off.

And we need all the TBR competition we can get, otherwise WHC just takes over and we all go bankrupt.

It's just that this operation seems to be a low priority to the owner and not something they man 24/7 - plus, I really think someone new has been brought on board for the hands-on workload and he/she may not understand everything yet. It was never this slow (or with so many errors) in the old Danny/Leslie tag-team days, and it really seems that a new element has been introduced.

I remember something similar happening to an ice cream shop our family would go to at the mall. The owner was there running it all the time, and made so much money that he opened up two new locations and needed to staff this one. So he hired some young girls who were literally never there, and we'd always see them down the hall talking to their friends at other stores, while leaving the shop totally unmanned with a "be back later" sticker on the front door.

We'd always stop by and see lots of angry people waiting, and the shop was almost never open. And naturally, people just stopped coming by and it closed down not long after. This is eerily similar to what I see happening at MyID, with 2-month backlogs and minimal to no support.

It used to be 2-3 week backlogs and slow support, always with error-free invoices and relatively fast payment processing, along with some periods of on-time weekly updates and quick support. But this has now fallen off the literal cliff.

I'm kind of disappointed because I expected some type of activity early this morning. I looked over my past MyID emails and a lot of them hit very early on Thursday or Friday morning, with a lot on Thursday. I guess we still have Friday to hope for, but if we roll into the weekend with no news, I might just join the Maple Crew and start worrying.

After all, I've got TBR domains from April 1st that are still not in my MyID account and my patience only runs so far.

After all, I've got TBR domains from April 1st that are still not in my MyID account and my patience only runs so far.

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Yikes!!

jaydub said:

Yikes!!

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When I say I've been waiting almost 2 months, I'm not joking and I hardly think I'm alone.

Look up the other MyID wins from April 1 on WHOIS and you'll find they're still on hold and have no WHOIS changes since April 1. There are more domains, but here are the Top 5 MyID picks from the April 1st TBR list:

fromage.ca
allerject.ca
pocosa.ca
auctionnetwork.ca
equinoxschool.ca

I would imagine the winner of fromage.ca would be a member here if they want to chime in?


And from the April 8 TBR, same thing, all still on hold and nothing has changed on WHOIS since April 8:

sellbetter.ca
muv.ca
seastar.ca
canoecampingtrips.ca
aibet.ca

Actually, I found one that got processed from April 1 and someone must have really complained to the CIRA because the ownership was magically updated almost a month later on April 29:

nutritionconnections.ca

This is a SEO/Backlink domain (it's currently active and building Google trust back) so I would imagine it was a gambling outfit who created a real stink as time is money to these greedy bustards. Maybe they sent a leg-breaker down to MyID HQ?

More MyID data from April:

April 15:

barf.ca
ciba.ca
xify.ca
sounds.ca
usdt.ca

Of these Top 5 MyID picks, all are still under MyID Hold and have no WHOIS updates since April 15, all except for xify.ca, which like nutritionconnections.ca, was magically processed on April 29. There were a couple more April 15 picks that were also processed on April 29...

Anyone know how to become a member of that exclusive club.

DomainRecap said:

More MyID data from April:

April 15:

barf.ca
ciba.ca
xify.ca
sounds.ca
usdt.ca

Of these Top 5 MyID picks, all are still under MyID Hold and have no WHOIS updates since April 15, all except for xify.ca, which like nutritionconnections.ca, was magically processed on April 29. There were a couple more April 15 picks that were also processed on April 29...

Anyone know how to become a member of that exclusive club.

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SOUNDS like it's an ongoing problem

Also SOUNDS like a very nice domain

Artashes said:

TBR drop date April 22.
Successful confirmation was received on April 27.
Invoice received April 27.
Invoice paid via e-transfer May 2.
Invoice reminder: May 20.
I reached out, but have not heard back year.

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Here's a tip.

When you receive a 'non-auction $60+tx' invoice from MyID, pay it immediately, as you never know when someone is going to be back at the desk again. I've had good luck with that strategy and very, very bad luck if I don't use it.

MyID auctions are a whole other ball of wax and with those you're going to be waiting a long, long time for just the invoices.

DomainRecap said:

When you receive a 'non-auction $60+tx' invoice from MyID, pay it immediately

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This has usually been the case with all previous drops, I pay them on the same day and additionally email the company about the payment (mind you, it still took from few days to a couple of weeks to process it). This is literally the first time I overlooked the invoice by a few days.