Afternic Service is Sucking @ 25% (1.Viewing)

DropWizard · Feb 13, 2023

You'd think if they were going to raise their rates to 25% service would improve. Last year we had a few hundred dollars disappear from a transaction during the payment process and got nothing but BS and a runaround from them. This time they took a $2500 commission on a domain sold and transferred last Thurs morning.

No payout date is scheduled after three business days. Support says up to another three business days. And by the way, no manager to talk to and maybe they could get someone to phone me back in the next 24 hours.

I only took it because it would allow me to speed up a reno I'm doing.

I don't like being forced to deal with their PPC suppliers either to get a lower commission. We have arrangements we've had for years and why should we give in to blatant blackmail?

Done with them.

Oh yeah, and their Transaction Assurance only assures they get paid. You, you're on your own.

lotsofcoffee · Feb 13, 2023

I find they typically take one week to make payment - even for fast transfer where they obtain the domain in seconds.

rlm · Feb 13, 2023

DropWizard said:
You'd think if they were going to raise their rates to 25% service would improve. Last year we had a few hundred dollars disappear from a transaction during the payment process and got nothing but BS and a runaround from them. This time they took a $2500 commission on a domain sold and transferred last Thurs morning.

That was technique, wasn't it? Going to report it to Ron Jackson?

DropWizard · Feb 13, 2023

rlm said:
That was technique, wasn't it? Going to report it to Ron Jackson?

LOL, you know me too well. I don't think I'm going to report the sale. I thought about writing an article about this 25% and see if he'll publish it. I hit them on Twitter too. There's no excuse for a week's delay and when their support tells me they need that time to VERIFY the transaction! WTF! You gotta wonder what the hell they mean by that? It should have been verified before they ever accepted the domain transfer.

Sorry, what did you mean by technique?

rlm · Feb 13, 2023

rlm said:
That was technique, wasn't it?

DropWizard said:
LOL, you know me too well. I don't think I'm going to report the sale. I thought about writing an article about this 25% and see if he'll publish it. I hit them on Twitter too. There's no excuse for a week's delay and when their support tells me they need that time to VERIFY the transaction! WTF! You gotta wonder what the hell they mean by that? It should have been verified before they ever accepted the domain transfer.

Sorry, what did you mean by technique?

Ah, so it wasn't you. Technique.ca sold too, and it appeared to be around $10K USD. Was just trying to see if anyone here would fess up to selling it.

rlm · Feb 14, 2023

DropWizard said:
LOL, you know me too well. I don't think I'm going to report the sale. I thought about writing an article about this 25% and see if he'll publish it. I hit them on Twitter too. There's no excuse for a week's delay and when their support tells me they need that time to VERIFY the transaction! WTF! You gotta wonder what the hell they mean by that? It should have been verified before they ever accepted the domain transfer.

Sorry, what did you mean by technique?

I think these marketplaces work based on the worst case scenario of a domain taking up to a week to transfer. They're not used to dealing with the speedy transfers of .CA, nor do they really care to. To minimize their touchpoints on every transaction, I bet they just queue it for followup a week later rather than manually checking it every day. If you're anxious for the $$$, then l recommend being the squeaky wheel...

But yeah, its annoying and it feels like you're paying the maximum service charge yet getting the minimum service level.

jamesiles · Feb 14, 2023

Domain investment community manager at GoDaddy.

DropWizard · Feb 14, 2023