Black Friday Deals - 1.99 .ca Domains! (1.Viewing)

WHC knows who the customer is, so why aren't they contacting the customer and advising them to delete this domain from their hosting?

And barring that, why can't they manually remove it themselves - it's not like they don't have proof of your ownership.

I've said this before, but WHC is a hosting company that also registers domains for said hosting plans, but they are not a pure registrar. There is always a spider web between the domains and your hosting plan.

***Update***

Looks like WHC has come around and realized their role in all of this. They opened a support ticket after contacting the previous owner. And I got an email first thing this morning saying everything was fixed. And i've just now been able to access the Zone Editor to set up my TXT records.

Glad they came to their senses and if I can give them credit for one thing is their support is top notch (even though the information they were giving was all over the place). Quick replies and they seem to have extended hours because their replies came in as early as 7-8am EST, even on the weekends!

Good to see it finally got worked out.

Same here. It was a recent drop and since it was still in somehow in his hosting account maybe all this action will spur the old owner to reach out...Fingers crossed *DONT_KNOW*

yes, I found WHC was always pretty good with having someone online for chat support. It's kinda negated by the fact that you NEED support so much because of their less-than-stellar interface and systems. Like I hate their invoicing system too. I bought some $2 domains and tried to change the payment method since paypal was having problems. It generated multiple invoices to the same order and when one was successfully paid, it didn't clear the other pending invoices. So I continued to get nagged with emails demanding I pay the invoices until I broke down and had to contact support to get it deleted.

As another example, if you place an order to reg some domains, it first generates an invoice that you have to pay. If you change your mind and decide not to pay and register those domains, that invoice doesn't go away, even though no services were actually provided. The user should be able to cancel any pending but unfulfilled invoices, but they cant, so its a really annoyance to have to jump through the support hoops to get it fixed. This same problem existed years ago, never been addressed obviously.

Spex said:

So I took advantage of the WHC deal and the weirdest thing is going on.

As usual, I wanted to add TXT records so after searching a while, I found where you have to 'activate' an extra service just to gain access to your domain zone files...first odd thing

Then on one domain, I couldn't activate this service so I contacted support. Here's where it gets interesting...

Since the previous owner had some sort of premium service/hosting in the domain it's still active and that is preventing me from adding TXT records to this name. Then...THEN...they tell me to contact the previous owner and ask him to cancel his services. WTF???

This is the first time I have ever heard of this. Here's the email I got from level 2 "support" at WHC





What kind of garbage is this? And please note the second last paragraph...I cannot use my own domain unless the previous owner stops using it? Again..WTF WHC???

Click to expand...

HOLY CROW! I laughed. Until I cried that is. Third strike in three pitches. Out!

Spex said:

***Update***

Looks like WHC has come around and realized their role in all of this. They opened a support ticket after contacting the previous owner. And I got an email first thing this morning saying everything was fixed. And i've just now been able to access the Zone Editor to set up my TXT records.

Glad they came to their senses and if I can give them credit for one thing is their support is top notch (even though the information they were giving was all over the place). Quick replies and they seem to have extended hours because their replies came in as early as 7-8am EST, even on the weekends!

Click to expand...

Smart on their part. Glad it got sorted