Discuss WHC's Backordering Platform (4.Viewing)
- Topic Starter FM
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DomainRecap
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I have yet to create a TBR order with WHC, but I will likely be forced to soon and I was hoping some more-adventurous forum members could help me out:
1) Where and how are your TBR orders stored and displayed? Are they in your Cart or in a different area I can't see or access, because I don't have any orders?
2) What types of order editing do you have available? Can you increase your bid price directly from the TBR Orders screen or do you have to create a new order?
3) Did WHC add the much-requested ability to delete TBR Orders created in error or those created due a system issue?
TIA!
1) Where and how are your TBR orders stored and displayed? Are they in your Cart or in a different area I can't see or access, because I don't have any orders?
2) What types of order editing do you have available? Can you increase your bid price directly from the TBR Orders screen or do you have to create a new order?
3) Did WHC add the much-requested ability to delete TBR Orders created in error or those created due a system issue?
TIA!
Thank you all for your feedback.
WHC does not ask you for the registrant when placing backorders. The credit card can be pre-selected when it's saved on your account, you should just have to enter the CV2. We do have a confirmation step though, so if you're logged in it's one additional step:
1) Select or paste domains
2) confirm
3) enter CV2 & place the order
Do you place your backorders one by one or in bulk usually?
We do have a "claims" process after the domain is paid that is currently needed to activate the domain in the account. We might be able to use default information or registrant IDs for this at one point in a future update.
DomainRecap said:
WHC does not ask you for the registrant when placing backorders. The credit card can be pre-selected when it's saved on your account, you should just have to enter the CV2. We do have a confirmation step though, so if you're logged in it's one additional step:
1) Select or paste domains
2) confirm
3) enter CV2 & place the order
Do you place your backorders one by one or in bulk usually?
We do have a "claims" process after the domain is paid that is currently needed to activate the domain in the account. We might be able to use default information or registrant IDs for this at one point in a future update.
DomainRecap
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Sorry Frank, I saw the Registrant option there when I did a test run on WHC (I didn't complete the order) and I thought since "Registrant" was present on the order form (like the CVC) you needed to select it. How are people supposed to know which fields are required for Expired Preorders and which are not?
Selecting the Registrant each time was a big one for me, and if that field can be left blank, then it helps a bit.
I usually place my Premium Domain orders one by one, and then do bulk for the rest on Wednesday.
I would still like to see Credit Card/Payment Info totally left out of the "finished product" (i.e. when Siber is closed down) as these are pre-orders that you are not guaranteed to win. The same way as Siber, MyID, NamesPro, Baremetal, Dot-CA, Burmac, GoDaddy, DynaDot, Snapnames, NameJet, etc., etc. do it.
A true expiring domains preorder system, totally apart from the "new product" ordering system.
* Also, please check out my 3 questions above on how the post-order TBR system works on WHC and maybe you can shed some light on them.
Selecting the Registrant each time was a big one for me, and if that field can be left blank, then it helps a bit.
I usually place my Premium Domain orders one by one, and then do bulk for the rest on Wednesday.
I would still like to see Credit Card/Payment Info totally left out of the "finished product" (i.e. when Siber is closed down) as these are pre-orders that you are not guaranteed to win. The same way as Siber, MyID, NamesPro, Baremetal, Dot-CA, Burmac, GoDaddy, DynaDot, Snapnames, NameJet, etc., etc. do it.
A true expiring domains preorder system, totally apart from the "new product" ordering system.
* Also, please check out my 3 questions above on how the post-order TBR system works on WHC and maybe you can shed some light on them.
DomainRecap said:
You can see your orders in the "backorder center" under domains.
DomainRecap said:
You can increase your bid in the backorder center before the deadline and during the auction. Please note that at WHC, this changed bid is entered as a proxy bid instead of using it as a starting bid like at Sibername.
DomainRecap said:
Not at this point, this still has to be done via a support request. We might add this at a later time. But you will notice that you cannot place orders for domains that are not on the TBR list.
Hope this helps.
DomainRecap said:
Sorry, I just tried this again and did not see the prompt for the registrant presence requirement information, maybe I'm just missing something here. For registrations, it is shown at that point, but I couldn't get it to show for backorders. If you have a chance, please send me a screenshot at frank at whc.ca . Is it possible that you were registering domains at the same time?
DomainRecap said:
I understand the inconvenience, especially when placing the orders one by one. We'll see what we can do here, but we must do something to ensure/verify payment ahead of time, even if we cannot guarantee that we will be able to obtain the domain for you.
DomainRecap said:
See above.
DomainRecap
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FM said:
I realize that you may not have the same issues as Siber with timing the TBR release list, and then get TBR orders in limbo, but the feature would still be valuable for errors like "submitting the wrong bulk list", which I have been guilty of. :[
DomainRecap
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FM said:
So, are you placing a Credit Hold on TBR preorders?
This is important to me, since as I stated earlier, I use a specific online CC with a tiny credit limit (to limit liability/fraud) and I ran into this issue before with FastWebServer.
Not knowing their system, I placed a pile of orders with FWS and others, and as the holds stay on for 3 business days min and a month or more max, by the time the TBR ran a few days later, the FWS holds were still active and I didn't have enough balance left to pay had I won.
My little online CC simply cannot handle this double-dipping, especially as CC companies act like it's still 1960 and take 3 business days for payments to go through.
A firm answer on this would be appreciated as I really need to know in order to bid appropriately on WHC.
Thanks.
Topic: Deleting pending backorders at WHC.
I think it's a valid point and feature and of course, I'd like to offload this from our support as well, I've added this to the backlog for a future update.
Re: Payment hold/authorization
The hold will only apply to new and unknown customers - existing customers, including yourself, will not experience a hold of funds. I can't entirely share all of the details of the rules, as it has to do with fraud prevention as well.
DomainRecap said:
I think it's a valid point and feature and of course, I'd like to offload this from our support as well, I've added this to the backlog for a future update.
Re: Payment hold/authorization
DomainRecap said:
The hold will only apply to new and unknown customers - existing customers, including yourself, will not experience a hold of funds. I can't entirely share all of the details of the rules, as it has to do with fraud prevention as well.
DomainRecap
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Thanks for the info Frank and the system is looking less and less bad as time goes by. Kudos go to you.
jaydub
BlueRare.com
So I take it Paypal is not a TBR option?
jaydub said:
No, only credit cards at this time.
Insert rant about Paypal here. Nevermind.
jaydub
BlueRare.com
I am going to miss Sibername …all the years there never had to prepay for a name I didn’t own yet.
MaiTaiMan
NameNinja.com
Frank, I got two of my three target domains today, so that was great, but for the last two weeks I have noticed an irritating thing. Week one, when I went to update DNS on my new domains, I was not able to, kept getting an error, so I contacted WHC Customer Support and then they did something behind-the-scenes (no idea what) and then said I could go ahead and update DNS, and it worked. This week, week two, when I went to update DNS on my two new domains, same error message. Contacted Customer Support, and this time they said that in order to update DNS I have to unlock the domain first. What? So, apparently, at WHC the customer has to unlock the domain, then change DNS, then lock the domain again. For "security" reasons. Huh? Two extra steps most other registrars don't require. It's not the end of the world, but it is irritating and not the normal way that most registrars handle this. I can't think of any other registrar that makes you unlock the domain just so you can update the nameservers. Am sharing here because other folks may find themselves wondering what the problem is doing a simple DNS update, this will save them having to contact Customer Support.
Spex
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[notify]MaiTaiMan[/notify] Are you getting errors trying to activate the DNS Zone Editor (https://clients.whc.ca/en/knowledge...-DNS-Records-with-the-Zone-Editor.html#domain)
If so, I ran into issues as well. I registered 5 names via the promo and had to jump through these hoops on all of them. And on the last one, the system errored out and support had to fix it on the back end
[notify]FM[/notify] Is there anyway the zone editor could be active automatically? Especially since it's a free service
If so, I ran into issues as well. I registered 5 names via the promo and had to jump through these hoops on all of them. And on the last one, the system errored out and support had to fix it on the back end
[notify]FM[/notify] Is there anyway the zone editor could be active automatically? Especially since it's a free service
rlm
Bonfire.ca
Bill - I agree, I found that annoying too.
The root of the problem is that "lock" is given as a single option to the user, but there are actually 3 separate locks its activating (transfer, update, delete). If they're not going to allow the granularity to lock/unlock each option, then I think they should only lock transfer & delete, as those are the only devastating mistakes that could be made that a lock should protect against.
The idea that you don't allow a nameserver change without unlocking, and then you don't explain that on the nameserver update page, is just poor UI design. Furthermore, if the person has privilege to do the "unlock" anyways, then the "Update" and "Delete" locks literally serve no purpose. The only way a "lock" has purpose is if unlocking requires an additional verification step. The entire lock system, as implemented by most registrars, is nothing more than an annoyance disguised as a false sense of security.
The root of the problem is that "lock" is given as a single option to the user, but there are actually 3 separate locks its activating (transfer, update, delete). If they're not going to allow the granularity to lock/unlock each option, then I think they should only lock transfer & delete, as those are the only devastating mistakes that could be made that a lock should protect against.
The idea that you don't allow a nameserver change without unlocking, and then you don't explain that on the nameserver update page, is just poor UI design. Furthermore, if the person has privilege to do the "unlock" anyways, then the "Update" and "Delete" locks literally serve no purpose. The only way a "lock" has purpose is if unlocking requires an additional verification step. The entire lock system, as implemented by most registrars, is nothing more than an annoyance disguised as a false sense of security.
rlm
Bonfire.ca
Oh, another anomaly I discovered in the whc tbr system.
I had orders I didn’t want to make public, as I hoped they’d fly under the radar. But I also couldn't wait to place my orders due to other obligations. So I thought I’ll place them at Sibername rather than WHC so that WHC wouldn’t publish them publicly. I suspected they might do that anyways, but wanted to test the theory. Sure enough, orders posted at Sibername were immediately listed in WHC with my bid prices. So much that idea.
But then I had another domain to order, which I knew would be popular already and have a higher bid price. For kicks, i checked what the bid price at both WHC and Sibername was. Since it seemed clear that both systems were sharing the same backend data based on the prior experiment, i was surprised to see that the bid price on Siber was double ($250) the whc bid ($125) for the same domain. So that was conflicting information to my assumption that both systems were sharing the dame data.
[notify]FM[/notify], can you clarify what is going on behind the scenes between the two systems?
I had orders I didn’t want to make public, as I hoped they’d fly under the radar. But I also couldn't wait to place my orders due to other obligations. So I thought I’ll place them at Sibername rather than WHC so that WHC wouldn’t publish them publicly. I suspected they might do that anyways, but wanted to test the theory. Sure enough, orders posted at Sibername were immediately listed in WHC with my bid prices. So much that idea.
But then I had another domain to order, which I knew would be popular already and have a higher bid price. For kicks, i checked what the bid price at both WHC and Sibername was. Since it seemed clear that both systems were sharing the same backend data based on the prior experiment, i was surprised to see that the bid price on Siber was double ($250) the whc bid ($125) for the same domain. So that was conflicting information to my assumption that both systems were sharing the dame data.
[notify]FM[/notify], can you clarify what is going on behind the scenes between the two systems?
jaydub said:
Pre-authorization (which also is not a charge) does not apply to existing and "known" customers. You will only be charged once you are the default winner of a domain, or the winner of an auction.
MaiTaiMan said:
The requirement is really a registry requirement that most registrars circumvent. I'll take note of this for my various things I want to improve for the management of domains, can't promise a timeline for it yet though.
Spex said:
There was actually just an issue with the free DNS product, a fix is in the works.
That aside, we are working on domain forwarding, email forwarding and DNS management as included (and pre-activated) features at WHC. Those will replace the DNS products we had before.
rlm said:
I'd have to know the domain here to answer this in detail, can you please share the details with me?
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