I was not going to talk about this because I did not want it to look like I was picking on godaddy but with all the issues of late with them I thought I would share this story.
I recently went on vacation to Jamaica and data plans there are pretty meager and expensive. Thinking about it I figured I had wifi at the hotel so what could possibly go wrong?
Well as it happens there were a couple of important things that creeped up and I needed access to my godaddy account. I had two factor security security activated which means I needed to verify login. In my home country I basically log in and it asks me for my authenticator app. code and I'm in.
As I am trying to log in from Jamaica it does not allow me to log in. Instead of asking me for my authenticator code it asks me for my pin. No problems, I enter it and it gets rejected, I enter it again and rejected. What the heck, I know my pin, been the same for years, never changed but rejected nonetheless.
So I phone godaddy and say I need access to my account and the guy says no problems I will send you a text. I told him text does not work because I have no data in Jamaica just internet. Then like always I told him my authenticator code which he promptly rejected. Was it wrong NOPE, he just told me he cannot use it. What!!!! Every single time I call godaddy the first thing they ask me for before they ever talk to me is my authenticator code. Now in Jamaica they need a text. I can verify all account details and instead of working with me the service rep threatened to lock my account. I said ask me anything, been a godaddy client for many years but with each question I asked he became more belligerent threatening to lock my account if I could not respond to a text. I gave him account info, pin, address, anything possible to reason with him but no luck. The godaddy machine was broken and I had to break off communication before my account was locked.
So much for me getting anything done on vacation.
Coincidentally, I was in the midst of moving about 500 domains to WHC and I also needed to make a few changes. An email to
@FM and some PM's through our forum and things were done. How are your holidays Frank?... great how are you Frank? (yes we are both Frank's). The conversation was light and things got done exactly how I needed them to. There is really no comparison when dealing with a big behemoth and a small agile registrar. WHC is responsive to my needs, they service us to death on the forum and things just get done. Other members have similar experiences with small registrars like BareMetal
@bmetal yet godaddy gets more complex with authentications not working, logins disabled and outages. Yes so many times I simply cannot log in to godaddy.The big mistake godaddy is making is them thinking everyone wants to do business with them, they had Dan and I was looking forward to them becoming a registrar. Everything just worked but it all got screwed up somehow. Afternic is an even hotter mess than godaddy and they are still trying to force everyone there with the 25% name server policy. Had godaddy been responsive to domainers and listened they would have kept uniregistry or dan.com alive. Now I have to add my name to the list of those who absolutely cannot recommend them anymore.
I am done with godaddy until two things happen....
1. The 25% name server commission is dropped.
2. They give us back a service like dan or uniregistry that actually works.
PS. I know someone is going to say we still have dan but you before you put in the time and effort count on the "to serve you better" email announcing the closure in the near future.
