We have evidence that the upstream system we use for sending emails (third-party) is involved in the mailing of unsolicited emails to our clients. As a result, some unauthorized emails might have been received by you.
We would like to assure you that Namecheap’s own systems were not breached, and your products, accounts, and personal information remain secure.
Please ignore such emails and do not click on any links.
We have stopped all the emails (that includes Auth codes delivery, Trusted Devices’ verification, and Password Reset emails, etc.) and contacted our upstream provider to resolve the issue. At the same time, we are also investigating the issue from our side.
We apologize for any inconvenience during this issue and thank you in advance for your patience and understanding.
Once we have any news from the responsible team, this post will be updated right away.
