SUPPORT WHC - TBR & Auction Support (2.Viewing)

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FM

WHC.ca
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WHC - Auctions, TBR & backorders Support Topic​


Hey, DN.ca community,

Ever had a hiccup with WHC auctions, backorders or TBR? Or got an idea on how we could do things better? We're all ears!

Drop your stories or suggestions in this thread. A quick rundown of what happened or your thoughts would be great. If you remember what led up to the issue, that'd be awesome too.

IMPORTANT! If you're stuck with something urgent, WHC’s live chat or the open ticket function in your WHC account is the fastest way to get sorted.

We are looking forward to hearing from you!

Best regards,

/Frank, Chief Domain Nerd at WHC


PLEASE NOTE THIS TOPIC IS NOT VIEWABLE BY GUESTS AND IS NOT INDEXED ON GOOGLE

[Updated: 2023-07-27: Customized from the original default post]
 
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@FM @efalcon @MEP @Sally @gassan

Those are our current WHC.ca representatives

Service representatives


Please Note: WHC.ca is currently a DN.ca sponsor and is actively supporting our forum expenses.
Whenever possible we ask you to return that support and use the TBR services of this wonderful sponsor.
WHC is quite active on DN.ca and responds rapidly to member questions, we can recommend them without hesitation.
 
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@FM
Looking for a clarification. For domain transfers where it originates at WHC and proceeds to another WHC account, can you do authorization code transfer or do you only push domains?

Thanks
 
Is WHC considering opening TBR to the public? It's a waste of time perusing hundreds of domains and placing orders at multiple registrars.
 
Is WHC considering opening TBR to the public?

I hope not, as that would knock another registrar off my list for mid-range TBR domains.

This "Let Everyone Bid on Everything" plan sounds great on the surface, and it might be for the top of the very top premium domains, but I'm not going to be giving my hard deep-dive work out to a bunch of lazy nitwits for free and would obviously preorder my non-premiums elsewhere where they still respect my privacy.

And if every registrar goes this route, I think it has the potential to cook the golden goose over the long term. If everyone can bid, then none of us wins.
 
And one other point against this new trend.

Companies like WHC make only a tiny portion of their revenue from the TBR, so they want you on their site preordering domains, checking the list, monitoring it for changes, increasing bids, etc. so they can advertise, promote and sell you other products. That's just business, and I don't know any TBR registrar whose sole source of income is the TBR.

So if most TBR users start "keeping a shell account just in case they win something good" and never interact with the site otherwise, then that totally defeats the purpose of their TBR sideline creating more long-term and valuable WHC (or other registars) customers that regularly use the site.
 
@FM
Looking for a clarification. For domain transfers where it originates at WHC and proceeds to another WHC account, can you do authorization code transfer or do you only push domains?

Thanks
Account pushes can currently only be done through our support and with confirmation of both account holders. You cannot use an auth code for internal transfers at this point either.

Automating account pushes is on the roadmap wishlist, but not currently scheduled for development.
 
Is WHC considering opening TBR to the public? It's a waste of time perusing hundreds of domains and placing orders at multiple registrars.
We've of course talked about this, even when implementing TBR, but so far no decision has been made. I also appreciate @DomainRecap 's feedback he's posted here.
 
We've of course talked about this, even when implementing TBR, but so far no decision has been made. I also appreciate @DomainRecap 's feedback he's posted here.

If you're dead seat on it, then a type of compromise might work best.

Personally, the 2-bid requirement is much too low to open up the floodgates to the world, as then you're just abusing your customer's good will, time, work and research. Unless of course, you're willing to send me a paycheck every month? ;)

So maybe setting it higher (4-5 bids? $100?) would ensure all the premiums you win would hit the open market, while leaving some scraps for the deep divers and at least ensuring some level of ongoing customer loyalty? Some TBR registrars do this already, and do not invoke an auction until an $XXX pre-TBR bid price is realized.
 
Screenshot - 2022-12-21T150726.495.png



The three minutes time at the end could it maybe get extended to 15 minutes?

I can't tell you how many times I get called away from my desk and I miss auction deadlines.
 
@FM

I'm trying to keep my window open for auction and it keeps logging me out.

Every couple of hours maybe less I look back and I'm logged out.

Wouldn't you think it is important to stay logged in during auction?
 
Screenshot - 2022-12-21T150726.495.png



The three minutes time at the end could it maybe get extended to 15 minutes?

I can't tell you how many times I get called away from my desk and I miss auction deadlines.
Good suggestion, we have considered increasing the time when we originally started TBR at WHC, I'll reconsider this in the new year.

@FM

I'm trying to keep my window open for auction and it keeps logging me out.

Every couple of hours maybe less I look back and I'm logged out.

Wouldn't you think it is important to stay logged in during auction?
Yes, it does make sense to stay logged in. I'm still not entirely sure on the logic for how the sessions stay open, in some cases it seems to last for forever for me. I like the "stay logged in" type of checkbox that extends the session length that some sites have.
 
@FM - I hate to be a pain in the butt

When bidding on my phone the auction runs off my page, I cannot see the current bid unless I turn my phone sideways.

Turning my phone sideways makes the page move wonky.

Luckily I was only called away for a short time and was able to return to a desktop version.
 
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@FM - I hate to be a pain in the butt

When bidding on my phone the auction runs off my page, I cannot see the current bid unless I turn my phone sideways.

Turning my phone sideways makes the page move wonky.

Luckily I was only called away for a short time and was able to return to a desktop version.
Don't worry about telling us about issues you experience, this is important feedback. I'll take a closer look at it in the new year.
 
@FM - I hate to be a pain in the butt

When bidding on my phone the auction runs off my page, I cannot see the current bid unless I turn my phone sideways.

Turning my phone sideways makes the page move wonky.

Luckily I was only called away for a short time and was able to return to a desktop version.
I've thought the same as well....
 
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For the past few days, I cannot log in using the TBR Backorder page at Shopping Cart - WHC.CA (it gives a red Server Error message), and I need to instead go to the main WHC page, log in there, and then process my TBR orders.
 
For the past few days, I cannot log in using the TBR Backorder page at Shopping Cart - WHC.CA (it gives a red Server Error message), and I need to instead go to the main WHC page, log in there, and then process my TBR orders.
I can't reproduce this myself, but I'll ask our team to check the logs and see what they can find there. Thank you for bringing this to our attention.
 

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