SPONSOR What do you look for in your .CA registrar? (1.Viewing)

MarineN · Tuesday at 1:19 PM

Hey folks, Marine here from WHC, Canada’s Leading .CA Domain Provider

(And if you haven’t yet, check out our Domain Club!)

I know many of you already use WHC, but we wanted to open up a bigger convo about what makes a registrar worth sticking with (especially for .CA domainers.)

From what we’ve seen, priorities often include:
• Transparent, stable pricing
• Solid tools for bulk management
• Responsive support that understands domaining

At WHC, we’ve built around those values (free privacy, DNS tools, bilingual support, Domain Club, etc.), but we’d love to hear your take:

→ What’s missing in the Canadian registrar experience today?
→ What do you wish more registrars understood about domain investors?

Consider this an open feedback thread. No sales pitch, just honest conversation about how we can make the .CA space even stronger for domainers.

domains · Tuesday at 1:49 PM

competitive pricing for registrations and renewals.
easy to transfer in and out.
free url forwarding, easy to use domain management area.
Support that gets back quickly (within an hour at most)
variety of domain extensions outside of .com and .ca
the odd sale or promotion once or twice a year.

The main issue I have with WHC right now it I can't renew IDN .com domains and some .co domains on my own, maybe because they're premium. I have to contact Support to set these domains up in my cart to renew. It would be nice if I could renew them on my own, needing the help of Support adds friction and some time to the process. Not a dealbreaker for me but when I've had these domains at Godaddy or elsewhere, the renewal process is seemless.

efalcon · Tuesday at 2:33 PM

Thanks for the feedback. Renewals should 100% be frictionless, premium or not. I will reach out for details.

Are transfer-ins/out easy enough or can we do better? What’s your gold standard for this?

domains · Tuesday at 2:40 PM

transfers work fine at WHC for me, I just gave a list of everything I like to see in general at a registrar.

the renewals are definitely an issue right now for IDN .com's and premium .co. Since I don't have many of them it is just an inconvenience once in a while, but no reason it shouldn't work as any other renewal.

FM · Tuesday at 4:01 PM

Just check the backlog and see what I left in there ;-) I think I may have also started a similar thread a while back.

Here are some notes from using the registrar lately:

Contact Management. I'm pretty sure that was a pitch I never wrote. I found myself needing to find domains that used specific contacts and/or a way to update these and found myself to have to click through many domains to identify which ones were updated and which ones were not.
DNS templates - I believe those where requested here before and I know @MapleDots was also looking for the ability to update DNS zone records / URL forwarding in bulk and be able to view it in the domain list, which also leads me to...
Export domains & their information.
I'm sure we had more on the list. For hosting & domains clients, I still think having a link from the domain details page to the hosting control panel and vice versa from there to the domain details page would be useful.

That's from the top of my head.

FM · Tuesday at 4:36 PM

Another note - over the last two weeks, I've experienced short time where the client area was down for me. Just right now at this time is another example. I'm not sure if this is because I'm opening 4 tabs for different domains and it kicks off some protection, but it's a bit annoying as it interrupts the workflow and I have to resume it later again. This time is was under 2 minutes though.

MapleDots · Tuesday at 5:04 PM

MapleDots | MapleDots | MapleDots

lorlor · Tuesday at 5:50 PM