However, this should NEVER happen because any case matching issues are as rudimentary to programming as it gets. Its a result of either lazy, overworked, or just piss-poor programmers. I can't stress how ingrained using case-insensitive matching should be for every programmer, so to miss it is almost inexcusable. Yes, this sounds harsh, and it'll be brushed off as an innocent mistake, but seriously, this should be INGRAINED into any programmer's brain, this is like the equivalent of forgetting to breathe.
And its not just CIRA.
@FM I had that happen at WHC just this week, entering domains into the bulk TBR tool from my phone, and WHC isn't doing a case-insensitive match on domains, and therefore is ignoring orders for domains that had capitalization too. Very annoying, and part of the reason I didn't place any orders at WHC yesterday. I got frustrated using my phone, figured I'd do it later from my computer, but then never got around to it.