Zoom says GoDaddy took it down for hours (1.Viewing)

A screwup by MarkMonitor and GoDaddy was responsible for a two-hour outage affecting Zoom’s videoconferencing services yesterday, according to the company.

The widely used services were offline between 1825 and 2012 UTC yesterday because GoDaddy Registry, apparently acting under MarkMonitor’s instructions, shut down the zoom.us domain.

Read more: Zoom says GoDaddy took it down for hours - Domain Incite

The problem with big companies like GoDaddy is that nobody is really in charge, support passes the buck from one agent to another and it takes days to resolve an issue.

Had zoom been with a small local agile registrar one phone call would probably have resolved the issue.

My business domain runs on a registrar and web host where in an emergency I can make a panic call and almost always reach top level support in minutes and not hours. In fact my account rep is the same person who is right up near the top of the company.

Listen, I don't care where you host your spare domains as far as registrar and web hosting goes but the ones you use everyday in business need extra care. Test it out, can you reach support promptly and can you escalate an issue quickly as needed?

If the answer is no, get it to a small local company that picks up when you call!!

Seems like the real problem is that MarkMonitor controls the GoDaddy DNS and can apparently do anything with little or no oversight.

DomainRecap said:

Seems like the real problem is that MarkMonitor controls the GoDaddy DNS and can apparently do anything with little or no oversight.

Click to expand...

From what I caught, it was a ServerHold that took the domain offline. This hold is normally set by the registry and removes the name from the zonefiles.

FM said:

From what I caught, it was a ServerHold that took the domain offline. This hold is normally set by the registry and removes the name from the zonefiles.

Click to expand...

Yes, and GoDaddy is the .US registry and was acting on a request from MarkMonitor.

Seems like MarkMonitor has a LOT too much power in this arrangement if they can arbitrarily request the DNS removal of a popular site like Zoom.us.