Fabulous auto renew (1 Viewing)

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rlm

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ALERT TO ANY FABULOUS USERS!!!

I logged into my account to find that 4 of my domains had expired, even though they were flagged to auto-renew. So I manually renewed them using the CC on file - so obviously it wasn't a problem with my CC.

Domains are supposed to be auto-renewed 45 days before expiry at Fabulous...

I sent a bit of a perturbed message to support - wondering what they'll have to say about this.
 
On that note does anyone get renewal emails from MyID?

I haven't missed any as I keep good records, but I have not received a single email from MyID stating a domain is about to expire.
 
On that note does anyone get renewal emails from MyID?

I haven't missed any as I keep good records, but I have not received a single email from MyID stating a domain is about to expire.

Another interesting question is....

Has anyone ever seen an expired domain from myid go to TBR or do they keep them?
 
Yes I’ve seen them go to TBR and many times picked back up by myID. It’s called a great business. Making money multiple times on a domain.
 
On that note does anyone get renewal emails from MyID?

I haven't missed any as I keep good records, but I have not received a single email from MyID stating a domain is about to expire.

I don't leave domains there that long, but I can confirm MyID at least used to send out renewal notices (the most recent I have evidence of is from 2017).
 
On that note does anyone get renewal emails from MyID?

I haven't missed any as I keep good records, but I have not received a single email from MyID stating a domain is about to expire.
@richard.schreier , question for you... What liability does a registrar have to a domain owner in the following situations?

1. you told them to auto-renew, but they didn't do it, and let the domain expire.

or

2. you paid for a renewal, they gave you the receipt confirming the renewal was paid, but they didn't actually renew it, and subsequently let the domain expire.

In either case, does a registrar have any liability to the owner for their mistake, and if so, what is that liability?

Thanks!
 
ALERT TO ANY FABULOUS USERS!!!

I logged into my account to find that 4 of my domains had expired, even though they were flagged to auto-renew. So I manually renewed them using the CC on file - so obviously it wasn't a problem with my CC.

Domains are supposed to be auto-renewed 45 days before expiry at Fabulous...

I sent a bit of a perturbed message to support - wondering what they'll have to say about this.

BTW - Fabulous got back to me and agreed that everything looked fine as other domains did auto renew in the weeks prior, and they noted I was able to manually renew them using the card on file. The also noted that they actually billed me for those renewals too. But as to why or how they didn't actually process the renewal at their registry, this was what they said:

it is possible that the Registry was unresponsive during those dates and didn't process your renewal requests

I cannot believe a registry wouldn't have a trivial check and balance to ensure that any domains renewed ACTUALLY got renewed. It ridiculous.
 
That’s a scary response. When I ran a registrar there is no way that would happen. If the renewal didn’t process with CIRA I always got notified.
 
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@richard.schreier , question for you... What liability does a registrar have to a domain owner in the following situations?

1. you told them to auto-renew, but they didn't do it, and let the domain expire.

or

2. you paid for a renewal, they gave you the receipt confirming the renewal was paid, but they didn't actually renew it, and subsequently let the domain expire.

In either case, does a registrar have any liability to the owner for their mistake, and if so, what is that liability?

Thanks!

@richard.schreier - Ok, there's probably going to be another $h1t-storm coming CIRA's way, kinda like the last one with WHC when they awarded an auctioned domain to two people...

I kinda suspected this was the case, but I have now confirmed it to be 100% true. A registrar (MyID) screwed the pooch big time, with domains that had been supposedly PAID FOR AND WITH RECEIPTS, allowed to expire anyways, and those domains then dropped in last weeks TBR. And of course some of those domains were subsequently re-registered and auctioned off. I know of at least two different domain owners that were affected, and the registrar behind the mess is MyID. Not only did they allow customer domains to expire (after they collected the renewal payment and issued a receipt), to add insult to injury, they recaptured some of the domains, then auctioned them off to other customers! What a great business, eh? Charge your client to renew a domain, pocket the funds, let the domain expire anyway, re-capture the domain in TBR, then auction it off again to some other domainer?

When you get a chance can you:

Let us all know what liability a registrar has to a customer in this situation?

Who would CIRA consider the rightful owner?

Will CIRA try to rectify the situation by recovering the improperly lost domains for the original owner?

Will CIRA sanction a registrar for not taking due care and safety with customer assets?

We have_receipts from MyID showing the domains were paid for and that the domains were supposedly renewed...

While I'm sure this wasn't intentional, it is progrommatically trivial to confirm that a renewal actually took place. Any registrar that cannot guarantee that much should not be a registrar. And there should be some help by CIRA to the rightful owner who lost domains, and some consequence to the registrar.

Thanks for any assistance and clarity to this situation.
 
If this is MyID's fault then they need to properly compensate the people who lost domains.

The ones that were auctioned off at MyID are easy, the prior owners get the proceeds of the auction. The others? Find out the end prices and pay those to the prior owners. It might not be perfect, but at least it's something.

But like the WHC case (where X won the domain, but Y made use of a system error, then paid first) I don't see CIRA clawing them back and I think it's really up to MyID (possibly with pressure from CIRA) to make good with some greenbacks.
 
I kinda suspected this was the case, but I have now confirmed it to be 100% true. A registrar (MyID) screwed the pooch big time, with domains that had been supposedly PAID FOR AND WITH RECEIPTS, allowed to expire anyways, and those domains then dropped in last weeks TBR. And of course some of those domains were subsequently re-registered and auctioned off. I know of at least two different domain owners that were affected, and the registrar behind the mess is MyID. Not only did they allow customer domains to expire (after they collected the renewal payment and issued a receipt), to add insult to injury, they recaptured some of the domains, then auctioned them off to other customers! What a great business, eh? Charge your client to renew a domain, pocket the funds, let the domain expire anyway, re-capture the domain in TBR, then auction it off again to some other domainer?
I also noticed a few domains from a certain domain owner that were in the TBR drop recently who value such domains and would not let them expire under normal circumstances. Also interestingly, I noticed that they were marked as MyID as the registrar.

Now that @rlm has evidence that they were billed and paid for, prior to the drop, and the same Registrar picking them up in the drop and selling them off to another Registrant, is rather serious. We have heard about similar incidents in other niches recently, which made headlines.

Wonder what kind of recourse the previous owner has or how he could be compensated. For all I know, he has been with MyID for several years now and I am personally not aware that he paid for his renewals, but basing my comment on @rlm's claims.

Upon checking my records, seems like the same owner lost a bunch of domains at the same Registrar previously too. Wonder if that was for the same reason.
 
If this is MyID's fault then they need to properly compensate the people who lost domains.

The ones that were auctioned off at MyID are easy, the prior owners get the proceeds of the auction. The others? Find out the end prices and pay those to the prior owners. It might not be perfect, but at least it's something.

But like the WHC case (where X won the domain, but Y made use of a system error, then paid first) I don't see CIRA clawing them back and I think it's really up to MyID (possibly with pressure from CIRA) to make good with some greenbacks.
I would not settle just for the proceeds of the TBR acution. That would not be the price I would have sold that domain for and I would want what I possibly could have sold it for. If I have paid for the renewal, then the Registrar is supposed to have paid CIRA it's fair share and extended the life of the domain name.

(Once upon a time, there was a practice by another Registrar, who would collect payment for say 10 years and only pay it when it's due. So the domain name was not renewed immediately for the duration the payment was made. This was corrected by CIRA (I think) and the domain would show as active for the number of years it was renewed. )
 
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I would not settle just for the proceeds of the TBR acution. That would not be the price I would have sold that domain for and I would want what I possibly could have sold it for. If I have paid for the renewal, then the Registrar is supposed to have paid CIRA it's fair share and extended the life of the domain name.

I know, and I was just being realistic using verifiable numbers that no one could dispute.

You start down the road of theoretical values and you'll spend more on a lawyer than you'll get back. After a lot of domains never get sold.
 
I am happy to look into what happened, can someone PM me with the domain name at issue?
 
@richard.schreier , question for you... What liability does a registrar have to a domain owner in the following situations?

1. you told them to auto-renew, but they didn't do it, and let the domain expire.

or

2. you paid for a renewal, they gave you the receipt confirming the renewal was paid, but they didn't actually renew it, and subsequently let the domain expire.

In either case, does a registrar have any liability to the owner for their mistake, and if so, what is that liability?

Thanks!
The liability of a registrar to a registrant is usually spelled out in the commercial terms offered by the Registrar and so any registrant is cautioned to carefully review the terms and conditions offered by any one specific registrar.

The Registrar Agreement includes obligations that all registrars must follow. Generally speaking they are obligated to “submit to the Registry all Transaction Requests requested by those Registrants for whom it is the Registrar of Record with respect to a Domain Name Registration.” (in regards to Renewals, Transfers, Modifications, Deletions, and Other Transactions). In the event of failure to do so, CIRA has the ability to investigate and if necessary/possible take action.
 
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@richard.schreier - Ok, there's probably going to be another $h1t-storm coming CIRA's way, kinda like the last one with WHC when they awarded an auctioned domain to two people...

I kinda suspected this was the case, but I have now confirmed it to be 100% true. A registrar (MyID) screwed the pooch big time, with domains that had been supposedly PAID FOR AND WITH RECEIPTS, allowed to expire anyways, and those domains then dropped in last weeks TBR. And of course some of those domains were subsequently re-registered and auctioned off. I know of at least two different domain owners that were affected, and the registrar behind the mess is MyID. Not only did they allow customer domains to expire (after they collected the renewal payment and issued a receipt), to add insult to injury, they recaptured some of the domains, then auctioned them off to other customers! What a great business, eh? Charge your client to renew a domain, pocket the funds, let the domain expire anyway, re-capture the domain in TBR, then auction it off again to some other domainer?

When you get a chance can you:

Let us all know what liability a registrar has to a customer in this situation?

Who would CIRA consider the rightful owner?

Will CIRA try to rectify the situation by recovering the improperly lost domains for the original owner?

Will CIRA sanction a registrar for not taking due care and safety with customer assets?

We have_receipts from MyID showing the domains were paid for and that the domains were supposedly renewed...

While I'm sure this wasn't intentional, it is progrommatically trivial to confirm that a renewal actually took place. Any registrar that cannot guarantee that much should not be a registrar. And there should be some help by CIRA to the rightful owner who lost domains, and some consequence to the registrar.

Thanks for any assistance and clarity to this situation.
Hey @rlm , some specific answers to your questions...

1. Every registrar has their own terms and conditions so you should check with each as related to renewal obligations, cancellation timing etc.
2. CIRA uses the current whois data to determine who is the current "owner" of a domain.
3. It is difficult for CIRA to evaluate if a domain is "improperly lost". But if a registrant requests a renewal and is denied, we would indeed want to look into the specifics.
4. CIRA would examine the any registrar behaviour in the context of their contractual obligations as spelled out in the Registrar Agreement (which is online if you want to review it).
5. I am happy to look into your specific issue if you can send me the details.
 
Hey @rlm , some specific answers to your questions...

1. Every registrar has their own terms and conditions so you should check with each as related to renewal obligations, cancellation timing etc.
2. CIRA uses the current whois data to determine who is the current "owner" of a domain.
3. It is difficult for CIRA to evaluate if a domain is "improperly lost". But if a registrant requests a renewal and is denied, we would indeed want to look into the specifics.
4. CIRA would examine the any registrar behaviour in the context of their contractual obligations as spelled out in the Registrar Agreement (which is online if you want to review it).
5. I am happy to look into your specific issue if you can send me the details.
Sorry - a pow day today. I have sent the specifics to Richard via email.
 
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