I think WHC confirmation emails may be getting stuck at gmail (1 Viewing)

I was getting a lot of spam on info(at)priide.com so I decided to change email to hello(at)priide.com

WHC sends out a verification email to assure I own the inbox/email address to the forward.

Problem is I never get the email, I sent it to my personal gmail and did not get it, I sent it to my mapledots gmail and did not get it but when I sent it to my hotmail/live account I got it.

Been trying it on a few different domains and it's consistent, I do not get them to gmail inboxes.



Could another member please do me a favour and try and set up an email forward at whc and let me know if they are getting the confirmation email?

PS. I am getting all other WHC emails just fine but those go through my workspace business account which is paid email so I cannot say for sure if it's a bigger issue on regular gmail or not.

I'll take a look into this, we recently checked through the DKIM & DMARC records etc., but I wasn't aware of this issue.

I just tested it on my domains with a non-gmail address and it came through, but it didn't make it through to gmail. I'll report this as an issue, thanks for pointing this out @MapleDots .

@MapleDots Please try resending the confirmation - it should get through now, as SPF has been aligned, but we're still trying to fix a DKIM issue. In my test it got to my gmail account.

Yes it worked, came in to my gmail account no problems

I'm am getting the auction emails going to spam in gmail.

When I switched back to Google workspace recently I had to add so many things to the domain files, it kept me up for a week getting it right.

MapleDots said:

I'm am getting the auction emails going to spam in gmail.

When I switched back to Google workspace recently I had to add so many things to the domain files, it kept me up for a week getting it right.

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Can you DM or email me the headers for those please?

done

To anyone running cpanel or even googleworkspace for your company email.

There is a ton of work now to keep mail out of spam and I'm even talking about google to google accounts.

It took me forever to tweak my business accounts, I thought google workspace would automtically configure properly but I was wrong. I had to go in to my domain at WHC cPanel and do a lot of configuring.

The standard cPanel forwards and such no longer work to keep mail out of spam.

It's getting a lot better with WHC emails but the occasional one still gets stuck in spam, I am happy to report for the 3 businesses I use mail for I have solved the issue but I did have to purchase workspace and then spent a few days adjusting the domain parameters on my whc cpanel account.