Major incident at WHC.ca regarding hosting (1.Viewing)

theinvestor

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This has been ongoing for most of the day.

August 28, 2021: a major incident is impacting the availability of web hosting and reseller hosting accounts on several WHC systems in our BHS1 Montreal datacenter. We currently have all hands on deck working on the problem but the situation is serious.

See link below :

https://whc.ca/blog/live-major-incident-in-progress
 
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This is very serious

Any idea how everything got wiped?
 
Never count on webhosts, I know for DN CA I use a schedule and downloaded a complete backup daily. Most that could be lost is 1 day.

Anyone running a site can easily do that using cPanel

In fact while they were sorting things out I would already by running on a different server. Propogation time is pretty quick now.
 
Update August 29, 2021 - 10:00AM

Thank you once again for your patience. We continued to work overnight on restoring accounts.

Here are the updates for each of our restored servers so far:
- Rev2 server has been fully recovered and should be functioning normally
- Decarie server has been fully recovered and should be functioning normally
- Rev server was recovered, however, some issues remain

Here are the updates for servers currently in the restoration process:
- Rachel's restoration process should begin within the next hour
- Peel restoration is approaching 30% completion.
- Beaubien restoration is approaching 50% completion.
- Atwater restoration is approaching 20% completion.

Services on the above servers should be fully functional within the next 12-24 hours.

Please note: We will be posting another update at 11AM for the more severely impacted servers.
 
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