DomainRecap said:And guys, I apologize if I'm being blunt here, but I am a WHC customer and I was right there on the front lines experiencing it.
I feel your pain and am for sure not arguing with you.
All I am saying is I purposely seek out a host that has cPanel because they have super easy tools to allow you to backup and fully restore.
In a perfect world the Webhost does as expected but because I have run into a very similar issue with Lunarpages way on back I have since never relied on the webhost. For my system ideally we have a webhost backup, my local backup, and my cloud backup. Between the 3 I should never be caught in the rain.
So all I am saying is it's better to have 3 backup systems than 1 to assure redundancy.
I remember Lunarpages told me I had all the tools with cPanel, why did I not use them. They were absolutely right, I relied on them and they failed. After that I never again relied on a host. Sure I was glad they did backups but a part of me knew I could never be 100% reliant on that. That is where cPanel backup comes in. Simply backup the entire account, now you can upload the file to any cPanel host and be running as soon as propogation allows.