Hi [notify]Sally[/notify]. Thanks for checking-in and your question.
Below are some of my personal recommendations. Most aren't are all "tool" related but I think these are somewhat simple changes that could make WHC more seamless and/or competitive:
1) Having the option to forward/redirect without paying extra. Redirects are a basic feature/tool that is offered for free at any other registrar I have used (including Sibername);
2) I get a lot of invoices for 0 dollars for the free "domain manager". Not really a problem, but it's a little annoying/unnecessary getting these email invoices for $0 every month, for every domain. Perhaps there's an option to disable these specific emails but I couldn't find it;
3) WHC can't seem to recognize when a domain has been transferred-out. I'm not sure what's going on there but I find this quite strange. Again, not a big problem but it can be a little confusing seeing domains that are no longer there. I also once transferred-out a domain that previously had auto-renew on, and WHC kept sending me renewal invoices even though the domain was no longer at WHC; and
4) It would be great to have the option to renew .CA domains at regular cost at any point during the expiry period. The entire expiry period is 75 days, and registrars like GoDaddy will let me renew my .CAs up until the final day with no additional fees tacked-on (whereas WHC would charge me $79.33 (63.99 + tax)). As such, it's not uncommon for me to wait 2+ months (after the expiry date) before deciding whether to renew a domain at GoDaddy. At WHC, we don't have that option (without paying additional fees), which leads me to drop domains that I might have renewed otherwise.
None of the above is a serious problem for me but I thought I would take the opportunity to point these things out. I'm actually quite happy with WHC but I just need the basics, and the only "tool" I'm really missing is the option to redirect.
