TBR Drop - Mar 11, 2026 (29.Viewing)

Artashes · 2026-03-11T19:26:32-0400

This is what I saw on first visit after the drop. It went back to auctions, but with last week's auctions re-opened as well.

DomainRecap · 2026-03-11T19:32:50-0400

Nicholas said:
Recently started using WHC more frequently and thus far it’s been nothing but issues and support tickets.

How does it feel to be part of the club?

Nicholas · 2026-03-11T19:49:36-0400

DomainRecap said:
How does it feel to be part of the club?

I’m not too impressed to be honest. Hopefully the issue gets resolved soon and doesn’t occur again. I highly recommend they improve their support team, or at least guarantee updates within a certain time frame like other providers.

DomainRecap · 2026-03-11T19:56:25-0400

Nicholas said:
Hopefully the issue gets resolved soon and doesn’t occur again.

Nicholas · 2026-03-12T07:38:07-0400

DomainRecap said:

You’re right. Just woke up, still no update or no fix on WHC. Might be switching over my domains to another provider soon.

MapleDots · 2026-03-12T08:15:22-0400

Nicholas said:
I’m not too impressed to be honest. Hopefully the issue gets resolved soon and doesn’t occur again. I highly recommend they improve their support team, or at least guarantee updates within a certain time frame like other providers.

Nicholas said:
Recently started using WHC more frequently and thus far it’s been nothing but issues and support tickets.

Other than the issue with the auction yesterday I'm not sure I understand the ISSUES at hand. I have hundreds of domains at WHC including a hosting package plus all my landers are hosted there. I also run a few different forum sites hosted there as well and I love it because their cPanel works flawlessly.

I've had a few support tickets for complex hosting issues and they were resolved in a timely manner.

I'm not saying that because WHC has a presence here but I honestly have no issues. The only issue I have is the hundreds of emails from some scammer pretending to be WHC. They go to spam now but wow, it is a bit crazy but not the fault of WHC.

So I guess what I am asking is... What other issues?

MarineN · 2026-03-12T09:54:44-0400

Hi everyone! I am currently off this week, but I have escalated all your feedback to the team. It seems that we encountered an issue yesterday, but the team is actively working on it! I will keep you posted!

DomainRecap · 2026-03-12T10:58:16-0400

Looks like WHC re-ran the TBR preorders and TBR auctions a second time (thankfully without a second payment) and last week's auctions seem to have disappeared.

I am holding off "claiming" any TBR domains until I get official word from WHC that it's safe...

Brandit · 2026-03-12T10:59:00-0400

MapleDots said:
Other than the issue with the auction yesterday I'm not sure I understand the ISSUES at hand. I have hundreds of domains at WHC including a hosting package plus all my landers are hosted there. I also run a few different forum sites hosted there as well and I love it because their cPanel works flawlessly.

I've had a few support tickets for complex hosting issues and they were resolved in a timely manner.

I'm not saying that because WHC has a presence here but I honestly have no issues. The only issue I have is the hundreds of emails from some scammer pretending to be WHC. They go to spam now but wow, it is a bit crazy but not the fault of WHC.

So I guess what I am asking is... What other issues?

Exactly the same experience so far - no issues at all and very happy with WHC, especially their auction

efalcon · 2026-03-12T11:04:10-0400

Hey all, just wanted to loop you in that we're actively investigating and fixing this as we speak. Suffice it to say, I am not happy with how this has unfolded this week and we're actively taking steps to ensure this never repeats. Thanks everyone for helping flag this and apologies in advance for the disruption.

Nicholas · 2026-03-12T11:07:12-0400

efalcon said:
Hey all, just wanted to loop you in that we're actively investigating and fixing this as we speak. Suffice it to say, I am not happy with how this has unfolded this week and we're actively taking steps to ensure this never repeats. Thanks everyone for helping flag this and apologies in advance for the disruption.

You mean to say it’s still not fixed or wasn’t actively being looked into since it occurred yesterday? It will be coming up on 24 hours soon.

Artashes · 2026-03-12T11:12:31-0400

Nicholas said:
You mean to say it’s still not fixed or wasn’t actively being looked into since it occurred yesterday? It will be coming up on 24 hours soon.

No need to assume or be mean. WHC is a serious company with plenty of resources, I am more than certain they have been on it since the moment it happened. It takes time to fix complicated things.

DomainRecap · 2026-03-12T11:12:37-0400

efalcon said:
Hey all, just wanted to loop you in that we're actively investigating and fixing this as we speak. Suffice it to say, I am not happy with how this has unfolded this week and we're actively taking steps to ensure this never repeats. Thanks everyone for helping flag this and apologies in advance for the disruption.

Just let us know when it's safe to "Claim Domains" from the TBR auctions.

DomainRecap · 2026-03-12T11:15:49-0400

Artashes said:
No need to assume or be mean. WHC is a serious company with plenty of resources, I am more than certain they have been on it since the moment it happened. It takes time to fix complicated things.

I'm sure the timing was a problem yesterday, as it was already late in the day when I sent in a support message, and I can only assume the skeleton night crew isn't going to be fixing production system issues.

Better communication would have been appreciated, as they did know about the issue before closing.

Brandit · 2026-03-12T11:17:12-0400

DomainRecap said:
Just let us know when it's safe to "Claim Domains" from the TBR auctions.

I claimed one a few minutes ago and had zero issues

Artashes · 2026-03-12T11:17:30-0400

DomainRecap said:
I'm sure the timing was a problem yesterday, as it was already late in the day when I sent in a support message, and I can only assume the skeleton night crew isn't going to be fixing production system issues.

Better communication would have been appreciated, as they did know about the issue before closing.

To be fair, it probably didn't help that Montreal was getting hit by the ice storm since yesterday afternoon and a lot of things were closed, so a bunch of people worked remotely, which slows down team communication to begin with.

DomainRecap · 2026-03-12T11:34:00-0400

Brandit said:
I claimed one a few minutes ago and had zero issues

You're a brave man.

FM · 2026-03-12T11:40:46-0400

Artashes said:
To be fair, it probably didn't help that Montreal was getting hit by the ice storm since yesterday afternoon and a lot of things were closed, so a bunch of people worked remotely, which slows down team communication to begin with.

I lost power this morning... ETA for it coming back is 4pm this afternoon, but the cause is still unknown.

efalcon · 2026-03-12T11:42:24-0400

DomainRecap said:
I'm sure the timing was a problem yesterday, as it was already late in the day when I sent in a support message, and I can only assume the skeleton night crew isn't going to be fixing production system issues.

Better communication would have been appreciated, as they did know about the issue before closing.

100%. Like I said, not our finest moment and not happy about how things went down.

Please hold off another hour before claiming domains. I will post back as soon as I have full confidence this has been resolved.

DomainRecap · 2026-03-12T11:56:02-0400

FM said:
I lost power this morning... ETA for it coming back is 4pm this afternoon, but the cause is still unknown.

Good luck and stay warm.

We've got some ice, but the wind is insane. And yes, it's 'garbage day', which has been given a whole new meaning.

TBR Drop - Mar 11, 2026 (29.Viewing)

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